About PIR

PIR aims to support people with severe and persistent mental illness with complex needs and their carers and families, by getting multiple sectors, services and supports they may come into contact with (and could benefit from) to work in a more collaborative, coordinated and integrated way.

Expanding on this aim…

Through system collaboration, PIR will promote collective ownership and encourage innovative solutions to ensure effective and timely access to the services and supports required by people with severe and persistent mental illness with complex needs to sustain optimal health and wellbeing.

The following is also seen on

Objectives of PIR

The ultimate objective of PIR is to improve the system response to, and outcomes for, people with severe and persistent mental illness who have complex needs by:

  • facilitating better coordination of clinical and other supports and services to deliver 'wrap-around' care individually tailored to the person's needs
  • strengthening partnerships and building better links between various clinical and community support organisations responsible for delivering services to the PIR target group
  • improving referral pathways that facilitate access to the range of services and supports needed by the PIR target group and
  • promoting a community-based recovery model to underpin all clinical and community support services delivered to people experiencing severe and persistent mental illness with complex needs.


Who benefits

PIR focuses on 20,000 people who have a severe and persistent mental illness with complex support needs that require a response from multiple agencies. These individuals have persistent symptoms, significant functional impairment and psychosocial disability, and may have become disconnected from social or family support networks. This can lead to extensive reliance on multiple health and community services for assistance to maintain their lives within community based settings and outside of institutional care.

They may have comorbid substance use or physical health issues or both, are likely to experience difficulties maintaining stable accommodation, and experience difficulty in completing basic activities of daily living1. These individuals are reported to often fall through the system gaps and require more intensive support to meet the complexity of their needs.

Who is involved

The following provides a broad overview of the groups involved.

PIR organisations

Suitably placed and experienced non-government organisations will be engaged in a range of geographic regions to implement PIR in a way that complements existing support and service systems and any existing care coordination efforts already being undertaken. See the PIR organisation locator for contact and other details.

Sectors central to the PIR initiative

There are a number of sectors central to the success of this initiative including primary care (health and mental health), state/territory specialist mental health systems, the mental health and broader NGO sector, alcohol and other drug services, and income support services, as well as education, employment and housing supports.

PIR national projects

  • Capacity building project (CBP)
  • Resource development project (RDP)
  • Evaluation and monitoring project (EMP)

See PIR national projects page for more information about these projects.

More information

For broader information about how this initiative fits with the national mental health reform agenda, visit

Capacity Building Portal

The archived Capacity Building Portal can be accessed by PIR Organisation members who were registered prior to the 30th of June 2016. Sign in with your Capacity Building Portal username/email and password to access the archived site.


1 The target group for PIR is intended to reflect the issues and concepts identified in the Position statement by the National Mental Health Consumer and Carer Forum (NMHCCF) on Psychosocial Disability Associated with Mental Health Conditions - available at

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